Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our product are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellations Policy

Orders canceled within 12 hours of payment confirmed will be eligible for you to get a full refund. 
Orders canceled 1 day after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price.
Orders canceled 2 days after payment confirmed will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.
After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Actions


Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancellation


within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

70%

100%

within 48 hours of order confirmation

50%

100%


within 12 hours of order confirmation

Full Refund

within 24 hours of order confirmation

80%

100%

within 48 hours of order confirmation

60%

100%


before item is shipped

Full Refund

Note: After 2 days of payment confirmed, your order can NOT be cancelled any more. We can only refund the full shipping cost!

Returning For Replacement or Refund

Upon the package's arrival, we encourage you to try it/them on as soon as possible without removing the tags, altering, or damage it/them. If you are returning or exchanging product or accessories, please make sure they are in their original condition –unworn, unaltered, undamaged and attached.

If the product are not in their original condition, we may charge higher processing fee to cover our lose.

Your order may not be refundable if the product turn out to be impossible to be resold!

Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.

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